SUMMARY:

Senior Quality Assurance Analyst with 5+ years of experience in developing, maintain and executing test plans.  Includes experience on a variety of Unix, Windows, Netware, DOS, OS/2 and Macintosh platforms.  Products tested have included:

• Web Mapping Services Applications
• Electronic Software Distribution (ESD)
• File Management System
• Electronic Billing System
• Combined Expense Reporting System
• Employee Survey System

WORK EXPERIENCE:

Senior Quality Assurance Analyst
PLATINUM technology, inc. ( June, 1996 – June, 1999)

• Developed, maintained and executed test plans for multi-platform ESD product. This included maintaining a 50-PC test network supporting various Windows versions, OS/2 and Macintosh machines, installing ESD software across an 80-machine test network supporting a variety of UNIX platforms and the creation of test automation scripts using PERL, shell and batch files.
• Pre and post sales support.
• Assisted in training new staff on the installation and use of our product.
• Worked with management and development teams to prioritize software enhancements for current and future releases.
• Assisted the Support Manager in work assignments for QA team.
• Reviewed documentation and provided input for the Technical Writer.

Programming Technician
McGladrey & Pullen, LLP (May, 1992 to June, 1996)

• Responsible for developing test plans and performing system and user acceptance testing.
• Designed and coded combined expense reporting system using Visual Basic and Clipper.
• Assisted with the software and hardware implementation of systems, developed integrity and validation reports, maintained system and user documentation and prepared user procedure documentation.
• Provided on-going hardware and software support for internally developed systems, recommended changes to existing operating procedures to IS Director based on research of technological changes and innovations in the information systems field.
• Acted as technical liaison between programmers and IS Director regarding technical aspects of systems in development.
• Prepared quarterly executive level summary of all internally developed projects and quarterly time summary.

Taxation Support Area Coordinator
Olsen, Thielen & Co., Ltd. (July, 1985 to May 1992)

• Responsible for every phase of the paper flow of a 20-member tax department.
• Led WordPerfect classes for clients and internal staff.
• Created and maintained databases using DataEase including written procedures.
• Aided in selection of software for the support team.

TECHNICAL SKILLS:

Extensive knowledge of IBM PCs, including DOS commands, several word processing programs, and database programming and maintenance. Experience with most versions of UNIX, including PERL and shell scripting.
 

REFERENCES:

Available on request.